Raffles Jakarta

Comfortable room. Connected to mall. Pretty garden near outdoor pool.

foods all good, lots of option. big space and clean!

Visited for 2 nights before attending a wedding. From the moment we arrived the service was exceptional and the best we have ever experienced. Although we had the standard suite, this was still large and comfortable with everything you could think of including a heated toilet seat. Pool area was a bit of an oasis. We opted for the Club lounge and this was also a highlight and would highly recommend due to again the exceptional service and choice of menu. The hotel has it’s own entrance to the Lotte mall which was very convenient. We noticed a lot of security measures and not having visited Jakarta before we don’t know if this is the norm but it was reassuring to see. I have recommended this hotel to the wedding party if they want to celebrate in luxury in future.

What stood out the most, was the exceptional level of customer service offered at this hotel. I have never experienced this high a level of attention from the hotel staff, without making you feel uncomfortable. Every guest is quite literally made to feel like royalty. To take one example, at breakfast the staff watch you from afar and when they notice your water glass is nearing empty, they immediately come over and refill it. The offering at breakfast was vast and there were several ala' carte options available. The food was sublime and they even had a sushi bar and a bakery that offered patisseries created with exquisite detail. Having travelled accross four continents and stayed in a plethora of hotels, Raffles Jakarta is like none other. My wife said, "It's worth travelling all the way from London, just to stay here" and I totally agree. The stay at this hotel made our trip to Jakarta perfect. Indonesians have a very rich culture that exudes good etiquette and manners, with Raffles hotel just adding their exacting standards on an already winning formula.

This place is 5+ stars – next level luxury and service. The staff were so attentive, they even offer a packing service! When I got sick, they arranged a doctor, came with him supported me with my son, sent me free food. The room was utter luxury, more like a suite with a separate lounge area that could be closed off (we were in a garden room) and the views!! And the bathroom!! Huge with two basin, separate shower and huge bath and a heated toilet seat wash-let. Utter luxury and class. The pool was beautiful and an unexpected lovely garden to watch the sunset from what must be the roof of the adjacent mall, accessible through a connecting door. Treat yourself. It’s worth it!