Raffles Jakarta

The stuff, Location attached to the Mall

The stuff and the mall

What stood out the most, was the exceptional level of customer service offered at this hotel. I have never experienced this high a level of attention from the hotel staff, without making you feel uncomfortable. Every guest is quite literally made to feel like royalty. To take one example, at breakfast the staff watch you from afar and when they notice your water glass is nearing empty, they immediately come over and refill it. The offering at breakfast was vast and there were several ala' carte options available. The food was sublime and they even had a sushi bar and a bakery that offered patisseries created with exquisite detail. Having travelled accross four continents and stayed in a plethora of hotels, Raffles Jakarta is like none other. My wife said, "It's worth travelling all the way from London, just to stay here" and I totally agree. The stay at this hotel made our trip to Jakarta perfect. Indonesians have a very rich culture that exudes good etiquette and manners, with Raffles hotel just adding their exacting standards on an already winning formula.

This place is 5+ stars – next level luxury and service. The staff were so attentive, they even offer a packing service! When I got sick, they arranged a doctor, came with him supported me with my son, sent me free food. The room was utter luxury, more like a suite with a separate lounge area that could be closed off (we were in a garden room) and the views!! And the bathroom!! Huge with two basin, separate shower and huge bath and a heated toilet seat wash-let. Utter luxury and class. The pool was beautiful and an unexpected lovely garden to watch the sunset from what must be the roof of the adjacent mall, accessible through a connecting door. Treat yourself. It’s worth it!

An oasis of luxury. Rooms are very nice and spacious, beds comfortable, bathroom and shower amazing. Even heated toilet seats :) The breakfast is fantastic, with fresh handmade sushi and sashimi. Signature japanese pancakes, amazing. We stayed here one night before our flight in the evening back home , after checkout we relaxed at the pool which is really nice, good poolbar with good cocktails and nice bites. The spa facilities are very relaxing and easy next to the pool, the spa was our last stop before heading out to the airport. Last but not least the staff, super friendly and attentive. The two poolboys (Dian and his colleague) were great, bringing tee, showing us the spa facilities, making sure we had sunscreen. The staff was also continue busy cleaning al the facilities at the pool, which made everything at a high level of hygene and cleanliness. The guys at the pool bar can make good Pina colada's.