Raffles Jakarta

What stood out the most, was the exceptional level of customer service offered at this hotel. I have never experienced this high a level of attention from the hotel staff, without making you feel uncomfortable. Every guest is quite literally made to feel like royalty. To take one example, at breakfast the staff watch you from afar and when they notice your water glass is nearing empty, they immediately come over and refill it. The offering at breakfast was vast and there were several ala' carte options available. The food was sublime and they even had a sushi bar and a bakery that offered patisseries created with exquisite detail. Having travelled accross four continents and stayed in a plethora of hotels, Raffles Jakarta is like none other. My wife said, "It's worth travelling all the way from London, just to stay here" and I totally agree. The stay at this hotel made our trip to Jakarta perfect. Indonesians have a very rich culture that exudes good etiquette and manners, with Raffles hotel just adding their exacting standards on an already winning formula.

First of all endless love to all the people who made me feel at home at Raffles Jakarta: Audrey, Fahrul, Felix, Amanda, Ratu, Jojo, Dimas, Natan and many many others! They surprised me everyday, remembered all my preferences in food & even colors! Even served me desserts under the rain & found me kecombran, which even wasn’t on the menu! 🥰🥰🥰 Even cooked black sticky rice for me daily as soon as they found out that it was my favorite! 🥰🥰🥰 It was my Birthday trip & post-surgery recovery - Raffles was the best place for that! I felt so much care - a real princess treatment! The Artist’s Suite with the city view bath, the garden with sculptures, the mosaics, the gorgeous pool! Tried the lavender massage at the spa - a total bliss! The yoga deck with the garden view! It’s so easy to forget that this is a hotel in the middle of a busy city - Raffles is a real hideaway oasis!!

An oasis of luxury. Rooms are very nice and spacious, beds comfortable, bathroom and shower amazing. Even heated toilet seats :) The breakfast is fantastic, with fresh handmade sushi and sashimi. Signature japanese pancakes, amazing. We stayed here one night before our flight in the evening back home , after checkout we relaxed at the pool which is really nice, good poolbar with good cocktails and nice bites. The spa facilities are very relaxing and easy next to the pool, the spa was our last stop before heading out to the airport. Last but not least the staff, super friendly and attentive. The two poolboys (Dian and his colleague) were great, bringing tee, showing us the spa facilities, making sure we had sunscreen. The staff was also continue busy cleaning al the facilities at the pool, which made everything at a high level of hygene and cleanliness. The guys at the pool bar can make good Pina colada's.

Well located, friendly staff, very comfy rooms, excellent breakfast, nice pool, nice spa, nice gym, nice steam sauna, etc. also, our room was upgraded to a suite, and for that we are really grateful. thanks for a great stay! a special thanks to the staff at breakfast... they all are helpful, friendly and efficient!

Amazing stay at the heart of Jakarta. Living up to its prestigious name. Loved the smooth check in, the entire room (except for the default pillow that was too soft for me that I ended up having bad neck pain for the last one week after the stay). But the breakfast menu — splendid. Facilities including swimming pool, running track and gym as well as outdoor jacuzzi were excellent. Staff were friendly, thank you very much Raffles.